Caring and Warranty

Harbour Lane Furniture & Bedding comes with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Full details of your consumer rights may be found at www.consumerlaw.gov.au.

Relaxopedic Mattress Warranty:

With your selection you join many people around the world who have decided a Relaxopedic mattress can make the difference in the quality of sleep they enjoy.

Since everybody on earth sleeps once every twenty-four hours, we should all be sleep experts. Knowledge about sleep, just like knowledge about nutrition’s and exercise is essential to your life for happiness, productivity and general well being. You are on the way to a relaxed and sound sleep once you choose Relaxopedic.

Ailments like insomnia, Fibromyalgia and chronic fatigue syndrome are also on the increase. Choosing a right mattress becomes more and more important. Here’s some great advice on how to find the mattress that is best for you.

Think what you will be using the mattress for in future years, and then decide the sizes you need.

Basically you want a well built mattress that gives you both great support and good value for your money. A good strong coil support system will help your back. Common comfort levels are: Firm, Plush, Extra Plush and Pillow top. Keep your height and weight in mind, if your height and weight are average, you’ll have an easier time determining your desired firmness. Suffer from Back pain be sure to pay a little more for a better quality mattress. Your doctor can advise you and spend some time on mattresses to see which one suit you best.

Replacement Guarantee

The Customer must retain Original Invoice and Guarantee form for Claiming of Guarantee. . If proof of purchase and guarantee form cannot be supplied then this guarantee will be considered void

This guarantee is valid exclusively for the purchaser at the first delivery address. Proof of purchase in the form of the original invoice provided by the furniture retailer must be supplied upon request. If proof of purchase cannot be supplied then this guarantee will be considered void.

This guarantee does not apply to accidental or intentional damage, misuse, exposure to extreme conditions(storm, tempest ,flood), tears and damage to upholstery  coverings, burns, use of inappropriate cleaning products, staining(caused by ink, acid, solvents, dyes, chemicals, Paints and body secretions), commercial or institutional use, any form of water damage or God. Folding, Bending, Standing or Jumping on puts excessive strain on the internal spring units and can cause damage that is not covered by this guarantee.

This guarantee does not cover the cost of any form of Transport, It is the purchaser’s responsibility to inspect the product for any damage or defect prior to signing the delivery. Relaxopedic will not be liable for the cost of transport between the point of supply and their agents assigned transport depot or shop from the purchaser’s home or any point in between.

The cost of transport to from the point of purchase shall be the responsibility of the purchaser.

This guarantee does not cover “Buyer’s Remorse”.  A mattress that is either too hard or too soft is not suitable for your needs is not a manufacturing fault.

This guarantee does not cover any form of transportation damage or any damage to 3rd party property or if upon inspection it is found to be stained or in an unsanitary condition.

This guarantee does not apply if the mattress is used on a slat foundation or base where the slats are more than 10cm apart or if the upholstery is damaged by defective timber or metal slats.

This guarantee does not apply when the mattress is used not a base that does not provide on even base or where adequate support is not evident in the centre of the mattress. A centre support rail is particularly important in double, queen and king size mattress.

Discoloration or stains to the upholstery fabric are not considered to be defects and are not covered by this guarantee. Cuts or tear in the upholstery are not covered by guarantee; these are usually caused by misuse to the inappropriate use of knives or scissors whilst unpacking.

A volume of contraction of polyurethane foam and Dacron fibre will be caused by normal use and is not considered to be a manufacturing defect or the result of faulty materials. Please read our guidelines for care and acceptable industry standards related to this topic.

Relaxopedic retains the right to determine what a manufacturing defect is and replace any product covered by this guarantee at their discretion. In case of complaint under this guarantee the purchaser shall contact the retailer that he/she purchased the product from providing proof of purchase and details of the complaint. Whilst every effort will be made to replace the mattress with similar Product. We reserve the right to replace the mattress with the same quality or value in case of unavailability of product the customer is entitled to decide on any mattress available in stock and shall pay the difference of value. If the Customer to decide on the lower value of mattress compare to the replacement value mattress. Relaxopedic will not pay the difference of value. If any item is returned to us for replacement it is deemed not to have a manufacturing fault, a service charge and transport costs will be charged.

This Guarantee does not cover the replacement transportation cost and is strictly back to base Guarantee. The customer shall arrange its own transport.

Relaxopedic Guarantee will charge transport cost for the replacement of the Mattress in case of manufacturing defect.

Caring for your mattress

Upon delivery of your mattress please unpack it carefully without using a knife or scissors, dispose of the plastic bag as soon as possible to keep it away from children.

Newly unwrapped mattress will have a unique smell. Please allow 2 weeks for this smell to disappear. The odour is not toxic and is presented in all products where new foam/latex is used.

Always carry your mattress on its side. Don’t use the mattress handles for lifting or pulling the full weight of the mattress once it is properly in place.

Don’t bend, fold, stand or jump on product. Gently flex mattress no more than 30 degrees when going through narrow path.

We recommend using a proper frame. Use a bed frame that supports head, foot and sides with rigid centre support. For any frame that does not have a metal centre support, there must be at least 5 hardwood slats (1″ X 4″ slats). Failure to provide proper support can damage the mattress or foundation and invalidate the warranty.

We recommend using a quilted mattress pad on the mattress at all times to avoid stains. Soiling will negate the warranty. We also recommend professional cleaning of your mattress every 6 months. Regular cleaning can help with the reduction and control of dust mites thus reducing the risk of allergies and hay fever. Most professional carpet cleaners provide this service.

Please rotate your mattress occasionally from head to foot and turn over in two sided mattress. This will help equalize compression of the upholstery.

Leather Care and Warranty:

Leather is one of the most beautiful and practical coverings for upholstered furniture. It’s a durable product that will provide long lasting comfort, however some very important care tips must be followed to prolong its life.

Important Things to Avoid

• If you are removing any protective wrapping do not use any sharp tools which could damage the leather or the upholstered covering.
• If you move your lounge do not lift or drag it by the cushions which are sewn into the frame, the correct way to move it is by lifting the sofa, at each end, from the base.
• Do not expose any part of the lounge to direct sunlight. Prolonged exposure to direct or intense sunlight may cause the leather to fade as well as excessive drying and cracking.
• Please do not sit on the armrests and backrests. They are not designed for seating and could potentially damage the frame.
• Ensure that every edge or part of the lounge is placed at least 50cm away from any heat source, including electric or gas heaters.
• Never use solvents, abrasives, shoe or saddler care products, only ever use industry-recommended leather care products suitable for the type of leather.
• You may notice slight compression on the padding of your lounge after the delivery, thereafter it is necessary to model your lounge to ensure the padding and cushions return to their original appearance.
• Softening or padding of cushions will occur over time. This will cause light creasing, wrinkling and slight stretching of the leather which is considered to be normal wear.
• Softening of seat cushions over time is completely normal and is not considered a defect in any way. Sitting on a particular most of the time will cause that seat to soften more than the others.
• Don’t stand or use excessive force on the adjustable arm or back and also don’t sit on the arm either in its adjusted or original position.

Protection and Performance of Leather

REGULAR CLEANING: Do not allow dust to gather on the surface of leather. use a soft, damp cloth to wipe-off dust on weekly basis, Periodically (3-4 times per year) condition, clean and protect the leather using an authorized leather care kit, which is available at any Harbour Lane Furniture & Bedding outlet. Any spills must be removed immediately using a damp, soft cloth or any absorbent paper, applying minimal pressure from the outside of the stain moving towards the centre. To clean further, use a leather care kit.

Harbour Lane Furniture & Bedding Terms and Conditions For Sale do Apply to this Warranty.

Harbour Lane Furniture & Bedding goods come along with guarantees which cannot be excluded under the Australian Consumer Law. Consumer will be entitled to a replacement or refund in case of a major failure and for compensation for any other reasonably foreseeable loss or damage. Consumers will also be entitled to repairs if the goods fail to be of acceptable quality and the failure does not amount to be a major failure.

Harbour Lane Warranty &Lounge Characteristics:

Harbour Lane Furniture & Bedding retains the right to determine what the manufacturing defect is and would at their discretion may arrange a repair or offer replacement or refund. Harbour Lane Furniture & Bedding may appoint a third party inspection report which a customer may get to pay if the report determines that the fault is not a manufacturing Defect. Customer must acknowledge some repairs or replacement may take up to 3 months on imported products.

The Warranty does not cover in-house repair Service. The Customer may have to pay extra to arrange in house repair Service if it’s available.

The Warranty does not cover any Kind of Transportation Charges. It’s a Customer responsibility to transport the product to the assigned repair facility or Distribution Warehouse. Harbour Lane Furniture & Bedding could assign a 3^rd Party Transport but may charge the customer for Picking and Returning Back the product. (Two Way Transportation Charges Apply).

Structural Warranty:

Structural Frame used in each Harbour Lane Furniture & Bedding lounge is warranted against a manufacturing fault or Defect. This does not include misuse of the lounge or using excess weight on the structure of the lounge apart from Seating Areas. The Arms, Sides and Back Frames are not designed to have any kind of weight and may cause damage.

Mechanism Warranty:

Mechanism Warranty are the moving components of all recline and sofa beds are warranted against failure due to manufacturing fault for a period of 1 year from the date of invoice which includes Electronic Mechanism.

Upholstery & General Warranty:

Upholstery & Other general Components are warranty against failure due to manufacturing faults for a specified period. The Foam and Dacron Fiber are subject to contraction and Volume Contraction is caused under normal use. The leather or upholstery Stretching and lines will be caused under normal use. The lounge would contract and would get softer seating with Regular Use, Some seating Areas get more contracted and softer than other areas because of more frequent usage of that part of seating comparing to other. These are all considered as normal use wear and tear and does not include in Warranty.

Exclusions

The Warranty does not cover in-house repair Service. The Customer may have to pay extra to arrange in house repair Service if it’s available.

The Warranty does not cover any Kind of Transportation Charges. It’s a Customer responsibility to transport the product to the assigned repair facility or Distribution Warehouse. Harbour Lane Furniture & Bedding could assign a 3^rd Party Transport but may charge the customer for Picking and Returning Back the product. (Two Way Transportation Charges Apply).

The Harbour Lane Furniture & Bedding Warranty applies to the original purchaser only and is not transferable.

The Harbour Lane Furniture & Bedding Warranty only applies to products that are used for normal domestic purposes, not for commercial purposes.

The Harbour Lane Furniture Warranty does not cover normal wear and tear or accidental damage.

How to claim:

In order to make a claim, contact the store from where the purchase has been made. In order to claim these defect warranties, the purchase must:

• Stop using the product immediately after the fault appears.
• Notify Harbour Lane Furniture & Bedding within 7 days after the fault appears, and
• Have a copy of the original invoice.

Once you have notified, Harbour Lane Furniture & Bedding will assess your claim, and respond within 10 business days. If a part or product is examined and determined by Harbour Lane Furniture & Bedding to have a manufacturing fault, Harbour Lane Furniture & Bedding will choose whether to repair or replace that particular part or product. Harbour Lane Furniture & Bedding has no liability to the purchaser under these defect warranties (other than repair or replacement of the defective part or product).

The purchaser must bear the expense of making the claim, and the cost of all freight (transportation charges), house calls, labour and other items.