Thank you for visiting and shopping at www.harbourlane.com.au (“Website”)

Harbour Lane Furniture and Bedding Pty Ltd (ABN 72 642 718 527) (“we”, “us”, “our”, the business”) takes pride in providing products of the highest quality and are very much committed to customer satisfaction. This Shipping and Delivery Policy (“Policy”) describes generally how we manage the shipping of the business. All actions outlined in this Policy shall always remain subject to the Terms and Conditions found at www.harbourlane.com.au/pages/terms-and-conditions Should you have any questions and wish to obtain more information, please send us an email to info@harbourlane.com.au

This Policy outlines important conditions and instructions relating to all things shipping and delivery.

For the purposes of this Policy;

“Business Day” means any day other than a Saturday, Sunday or Public Holiday in Victoria.

"Expected Date of Delivery" means the date of delivery calculated based on your location.

"Goods” shall mean products offered for sale on our website.

“Orders” shall mean a request by you to purchase Goods from us.

"Specified Zone Area” shall mean anywhere within a 350km radius of New South Wales, and anywhere within ACT and Victoria.

“You” shall mean the individual accessing the Website, or the company, or any other legal entity on behalf of which such individual is accessing and using the Website.

We offer a standardised flat rate, drop off only delivery fee of $59 to customers within the Specified Zone Area. Our delivery charges are applied per order and not per individual item. This amount will be added to cart at the time of check out.

We hope to expand our delivery areas soon. Please read the updated Policy from time to time to identify the extended delivery areas. We do not accommodate international deliveries at this point in time.

Our online store provides fixed-rate delivery for all items within our delivery areas. Alternatively, customers have the option to collect their purchased products at no costs from our respective state distribution centres. To arrange pickup, kindly contact our Support Team at 03 7065 8772 before your visit, allowing us to prepare your items accordingly.

Deliveries are typically scheduled between 6:00 am and 8:00 pm on Business Days, with occasional weekend deliveries in peak periods. However, these hours are subject to change. Our courier will contact you the evening before your scheduled delivery via call or text to confirm the delivery timeframe and ensure someone will be available at the delivery location.

Our delivery time estimates are provided by our experienced team based on current conditions and planning. While we strive to offer accurate delivery windows, once your Order has been dispatched it is outside our control. Unforeseen circumstances such as traffic delays or issues at delivery locations can occasionally impact our schedule. We understand the value of your time and are committed to providing the most accurate delivery estimates possible.

Your date is determined by your relevant delivery area, which we will let you know at the time of you placing an order with us. If the date is inconvenient, please contact us at least 7 days prior to the dispatch and please request a more suitable date, and we will make every effort to accommodate your needs.
Please contact us via the webchat available on the website or drop us an email at support@harbourlane.com.au or call us on 03 7065 8772.

Delivery dates may be subject to change due to unforeseen circumstances. In such cases, we will notify you of the new delivery date via text, email, or call.

Should you wish to change the delivery address, you may do so within 48 hours of placing an order. If you change the delivery address post 48 hours, then the original delivery timelines will change, and we will let you know of the new delivery timeline within 7-14 Business Days. Please contact us via the webchat available on the website or drop us an email at support@harbourlane.com.au or call or text us on 03 7065 8772.

Whilst most goods are shipped within 14 Business Days, some may take longer than usual due to various reasons. You will receive confirmation of the exact delivery date via a text, phone call, or email. Please allow us a window of up to 30 Business Days from the date of dispatch for all deliveries. Deliveries to postcodes outside of our regular delivery routes may take longer than expected.

We provide a door-to-door delivery service. All goods will be delivered solely to the front door of the nominated address provided by you. Please note for all apartment or unit block deliveries, items will be delivered only to the ground floor foyer. The driver may provide additional assistance based on accessibility and safety considerations.

Our deliveries are one-man deliveries (Unless arranged 2-person delivery service at the time of placing the order), and you may need to assist the driver with lifting bulkier items, such as lounge suites, as necessary.

It is absolutely essential that someone is present at the delivery address to receive the order on the expected date of delivery. In the event that you are not home on the expected date of delivery, your items will be left unattended, and we will send you a photographic proof of delivery. If you cannot be available to accept the delivery, please contact us to arrange a safer location for your goods.

Should you require the goods to be delivered to a different location, once our courier has arrived at your location, we may offer to provide this service depending on the availability of our courier and subject to additional costs.

Please note that we are unable to deliver to PO boxes. Kindly provide a physical address for delivery when you place your order.

In the event that you are not at home at the expected date of delivery, and there is no secure location to leave the goods, you will be charged a flat re-delivery fee of $150. This fee covers the cost of rescheduling and making an additional delivery attempt to the same location.

If you wish for a delivery to be arranged outside the Specified Zone Area, please contact our store to inquire about the availability for certain online goods in interstate metropolitan areas.

Before placing an order, we recommend reviewing our Website Terms of Use, Privacy Policy, and Return, Repairs, and Refunds Policy and to place an order only if you are in agreement with them. By placing an order with us, it is deemed to be accepted that you are in agreement with all the terms and conditions set out in these policies without dispute.

If you are unable to accept delivery on the Expected Date of Delivery, we may offer a complimentary holding period of up to 12 weeks from the date of purchase subject to the availability of space in our storage.

Our shipping costs include full insurance coverage for products lost or damaged during transit. The insurance cover would be void in a situation where the customer gives written authority for the Goods to be delivered without a signature.

In-stock items purchased during a sale will be delivered within three (3) weeks of the purchase date, unless otherwise specified by the business at the time of placing the Order. The 3 Week Delivery Guarantee applies from the date the full payment is received, and not from the date the invoice is issued or processed.

If a product is out of stock, you will be notified via email and delivery will be delayed until the item becomes available. Upon the item becoming available, we will recalculate the expected date of delivery and let you know via email.

We reserve the right to charge a cancellation fee of for any item/s and/or Order/s cancelled. Please refer the cancellation policy at www.harbourlane.com.au/pages/exchange-returns-refunds-cancellation-policy for further details.

We will be sending you emails updating you the status of your order. If you wish to get an update on your order, you can contact us via the webchat available on the website and/or drop us an email at support@harbourlane.com.au

To ensure your furniture arrives safely, Harbour Lane partners with specialized, independent transport contractors to manage and fulfill all deliveries.

• Independent Service Fees: Because delivery is operated by an external transport network, all delivery charges are calculated independently of your furniture purchase. These fees are paid directly to secure courier logistics and cannot be discounted, waived, or bundled into the cost of the goods.
• Scheduling & Routing: Delivery days and time windows are determined entirely by our contractors' optimized routing schedules. While we pass along customer preferences, we cannot guarantee specific days or exact time slots.
• Scope of Service: Standard delivery includes the safe transport of your items into your home (strictly to the doorstep on ground floor). Due to strict liability, occupational health and safety (OHS), and insurance limitations under our courier agreements, delivery teams are strictly prohibited from providing additional unbooked services, such as moving existing personal property, furniture assembly, or rubbish and packaging removal.