How can we help you?

We accept Visa, Mastercard, AMEX, all prominent BNPLs and lay-by.

Yes – we do offer lay-by. To arrange a lay-by, simply get in touch with our team. We also partner with Australia's leading Buy Now, Pay Later providers, including Latitude, Afterpay, Zip Pay, and Humm, making it easier to furnish your home with flexible payment options.

No, all orders must be paid in full before your order is picked and loaded into the truck. If you need assistance in paying the balance of your order, please contact our team.

We deliver throughout Victoria, the ACT, and within a 350 km radius of our New South Wales warehouse. *

If you reside in one of our delivery zones, we offer a flat rate of only $59 per order; no matter the number of items.

We offer guaranteed delivery within 14 business days for metro areas, and up to 21 business days for regional areas within our delivery range.

Yes. If you're not ready to receive your order, we can hold it in our warehouse for up to 12 weeks from the date of purchase.

For online orders, simply include your preferred holding period in the order notes at checkout or contact our team after placing your order.

Our team works from 6:00am till 8:00pm and will notify you of a date when your delivery is scheduled. Due to the volume of deliveries, we cannot provide exact times, but our team will call around 20-30 minutes before arrival so you can be ready to receive your order.

While we can't guarantee an exact delivery time, we'll always do our best to keep you informed. Delivery schedules can be affected by factors such as traffic, previous deliveries, and other unforeseen circumstances beyond our delivery teams’ control.

To make things easier, our delivery team will give you a call approximately 20–30 minutes before arrival, giving you enough time to prepare or head home to receive your order.

Our deliveries are a drop-off service only, meaning your goods will be left in a safe spot around your home as advised by you.

Our drivers don’t bring items inside or assemble them, unless that’s been specified and agreed at the time of purchase.

Yes, you can collect your order from the designated warehouse or pickup location in your state instead of having it delivered.

Simply select "Pick Up" at checkout. Your order will typically be ready for collection within 3–4 business days from the date of purchase. Once it's ready, our team will contact you to arrange a convenient pickup time.

All items come with a standard 12-month warranty.

If your order arrives with missing parts or damage, please fill out a Customer Care Claim or contact our customer service team for assistance. We’ll work quickly to resolve the issue for you.

Sorry! We don’t currently sell gift cards at Harbour Lane Furniture & Bedding.

Lead times vary depending on the product and current stock availability. If an item is temporarily out of stock, our customer service team can provide you with the latest estimated lead time.

Please feel free to contact us for more information about a specific product.

Our furniture is designed for safe use by individuals up to 100kg.

Our furniture isn’t customisable as such, but we do offer a range of colour and fabric options across our beds and lounges.

The main difference is what they’re made from. Leather is a natural material made from cowhide, while vegan leather is a man-made (synthetic) alternative designed to look and feel similar. It’s smooth, animal-free and easy to wipe clean, and it doesn’t need the conditioning that genuine leather does.

If you are unable to find certain details of a product, please send us a message via the web chat or contact our hot line on 03 7065 8772

Absolutely! Harbour Lane Furniture and Bedding will charge a 20% cancellation fee for all orders that are cancelled by the customer. Any delivery, service, or processing fees paid are non-refundable.

This fee will cover associated administration costs and any loss incurred from holding stocks.

Read our Exchange, Cancellation & Return Policy.

Change-of-mind returns are assessed on a case-by-case basis and are subject to our Returns & Exchanges Policy. Eligibility may depend on factors such as the condition of the item, whether it has been used, assembled, or opened, and the time since delivery.

For full details and eligibility requirements, please refer to our Exchange, Cancellation & Return Policy or contact our team for assistance.

If your new furniture doesn't fit your space, we may be able to assist on a case-by-case basis, subject to our Returns & Exchanges Policy.

Eligibility will depend on factors such as the condition of the item, whether it has been assembled or used, and the timeframe since delivery.

All product dimensions are listed on our website, so we recommend measuring your space carefully before placing an order if you're concerned about fit.

For full details, please review our Exchange, Cancellation & Return Policy or contact our team to discuss your options.