Privacy Policy

In this Privacy Policy, ‘us’ ‘we’ or ‘our’ means Design PTY LTD. We are committed to respecting your privacy. Our Privacy Policy sets outs out how we collect, use, store and disclose your personal information. We are bound by the Australian Privacy Principles contained in the Privacy Act.

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website.

Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information, including your credit card information.

What personal information do we collect?

We may collect the following types of personal information:

name;

mailing or street address;

email address;

telephone number and other contact details;

age or date of birth;

credit card information;

your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;

details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;

any additional information relating to you that you provide to us directly through our website or app or indirectly through your use of our website or online presence or through other websites or accounts from which you permit us to collect information;

information you provide to us through customer surveys; or

any other personal information that may be required in order to facilitate your dealings with us.

We may collect these types of personal information either directly from you, or from third parties. We may collect this information when you:

register on our website;

communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services or websites;

interact with our sites, services, content and advertising;

Why do we collect, use and disclose personal information?

We may collect, hold, use and disclose your personal information for the following purposes:

to enable you to access and use our website;

to operate, protect, improve and optimise our website, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;

to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;

to send you marketing and promotional messages and other information that may be of interest to you;

to administer rewards, surveys, contests, or other promotional activities;

to comply with our legal obligations, resolve disputes, and enforce agreements with third parties;

We may also disclose your personal information to a trusted third party who also holds other information about you to develop anonymous consumer insights and enhance our products and services.

Do we use your personal information for direct marketing?

We may send you direct marketing communications and information about our products via email, SMS, mail or other forms of communication. You may opt-out at any time using the provided facilities (e.g. unsubscribe link).

To whom we disclose your personal information

We may disclose personal information to:

our employees and related bodies corporate;

third party suppliers and service providers;

professional advisers, dealers and agents;

payment systems operators;

business partners and agents;

government agencies, regulatory bodies and law enforcement agencies, as required by law.

Disclosure of personal information outside Australia

We may provide your information to third parties that provide services to us, including marketing, payment gateway, logistics and technology providers located outside of Australia.

Using our Website and cookies

We may collect personal information about you when you use our website. This includes pages visited, IP address, date and time of access. We may use cookies or similar tracking technologies to enhance your experience. Disabling cookies may affect website functionality.

Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. However, we cannot guarantee absolute security.

Making a complaint

If you think we have breached the Privacy Act or mishandled your personal information, please contact us via our Contact Us page with your details and a description of the issue. We will acknowledge and respond within a reasonable timeframe. If unresolved, we will provide next steps for escalation.